At the end of the day achieving positive outcomes for individuals in need is what drives us in the nonprofit community. A seemingly daunting and intractable barrier to this goal has been the ability to provide seamless referrals which lead to enhanced service delivery. Enter WFRN Referral, Inc., an offshoot nonprofit from the West Side Family Resource Network Collaborative (WFRN), which has developed software to achieve this goal.
What The Software Does
The premise of the software is to enable service providers to view the full complement of referral options for their clients and make appropriate referrals all along the continuum of care using demographic and service requirements to best match services to their clients . Additionally, the software allows for inter-agency referral management, workflow tracking on the progress of a referral, and enables the aggregation of data on referrals and program completion rates which will serve as an analytic tool for the service providers, public systems, and funders.
A Collaborative Model of Development, Design and Implementation
In recognition of the vital need to create the efficiencies mentioned above, The Reinberger and Community West Foundations invested in the development phase of the software. The Cleveland Foundation has funded the test and launch phase which is being stewarded by OneLink Technologies and the Women in Technology Organization (wITo) at Key Bank who are providing professional and technical expertise to ensure the effectiveness of the software in real time.
The Power of the Work
The power of this work lies not only in the enhancement of service delivery but also in that it will provide a revenue stream for nonprofits in the Westside Family Recourse Collaborative. Such revenue (from which nonprofits will submit grant proposals for funding) will come from the licensing of the software.
Natalie Leek-Nelson, President of WFRN Referral Inc. (and President & CEO of Providence House), describes the power of this initiative as follows:
“We see this work as transformative. Firstly, we have created referral software that will provide for integrated inter-agency client referrals that is scalable in nature. Secondarily, its ability to provide financial resources for nonprofits on the Westside is invaluable. It really is a system change model that we are very excited about.”
WFRN Referral, Inc. is another example of the powerful innovation emanating from collaboration in the social sector in Cleveland. Interested in learning more? Feel free to reach Natalie at Natalie@provhouse.org
As always, be focused on knowledge, innovation and impact!
John Patrick Bailey, Ph.D.